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Privacy Policy

Definitions

a)    "Customer" means the person or organisation who has created an account via this web site.

b)    "Seller" means Broadsword Timber Ltd, T/A British Hardwoods and British Hardwoods Online.

c)    "British Hardwoods" means Broadsword Timber Ltd, T/A British Hardwoods and British Hardwoods Online.

British Hardwoods Privacy Policy

This privacy policy sets out how British Hardwoods uses and protects any information that you give British Hardwoods when you use this website.

British Hardwoods is committed to safeguarding the privacy of our website visitors. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

British Hardwoods may change this policy from time to time by updating this page. If a change in our privacy policy should become necessary you will always find the current version on this page.

1)    What information we collect

We may collect the following information:

a) information that you provide to us for the purpose of registering with us (including name, contact information, email address);

b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

c) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

d) information that you provide to us for the purpose of subscribing to our website services, email notifications, newsletters, customer surveys and/or offers;

e) any other information that you choose to send to us; and

f) other information.

2)    Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website to provide you with a better service; and we may use your personal information to:

a) administer the website;

b) improve your browsing experience by personalising the website;

c) enable your use of the services available on the website;

d) send to you goods purchased via the website, and supply to you services purchased via the website;

e) send statements and invoices to you, and collect payments from you;

f) send you general (non-marketing) commercial communications;

g) send you email notifications which you have specifically requested;

h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;

j) deal with enquiries and complaints made by or about you relating to the website; and

k) other uses.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

All our website financial transactions are handled through our payment services provider: Secure Trading, PayPal and Google Checkout/Wallet. You can review the respective privacy policies; http://www.securetrading.com, http://wallet.google.com and http://www.paypal.com. We will share information with Secure Trading, PayPal and Google Checkout/Wallet only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

3)    Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one, http://www.britishhardwoods.co.uk.

4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

a) to the extent that we are required to do so by law;

b) in connection with any legal proceedings or prospective legal proceedings;

c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

5) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Payment details for orders placed via the British Hardwoods website are collected by third party organisations, i.e. Secure Trading, PayPal and Google Checkout using Secure Socket Layer technology (SSL) to encrypt personal data.

Customer payment and bank details (card number etc.) are neither received nor stored by the seller.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log into your account on our website).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

7) Your rights

You may instruct us to provide you with any personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to enquiries@britishhardwoods.co.uk. Provision of such information will be subject to:

a) the payment of a fee (currently fixed at £10.00); and

b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

8) Third party websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

10) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to enquiries@britishhardwoods.co.uk or by post to British Hardwoods, Unit 9 Riparian Way, The Crossings Business Park, Cross Hills, Keighley, West Yorkshire, BD20 7BW, United Kingdom.