Terms and Conditions
Broadsword Timber Ltd, trading as British Hardwoods
Terms and Conditions of Sale
1) Definitions
a) “Buyer” means the person or company from whom an order is accepted by the Seller.
b) “Seller” means Broadsword Timber Ltd, T/A British Hardwoods.
c) “Goods” means the articles or products supplied by the seller to the buyer.
d) “Order” means the order placed by the buyer for the supply of the goods.
2) Order Quantities
The seller always supplies timber to the nearest available stock length. Stock lengths vary. The seller will always endeavour to choose stock lengths which closely match the buyer’s requirements but generally there will be some extra supplied and charged for. This is particularly the case where short lengths are required. Due to constant stock rotation it is not always possible, at the time of order, to confirm what the finished order quantity will be.
3) Pricing
Although the seller makes every effort to ensure that published prices and quotes are as accurate as possible the seller reserves the right to refuse the sale of mis-priced or mis-quoted goods. All goods are subject to delivery charges, where applicable, and VAT at the standard rate. These may not always be included in the quote.
4) Payment Terms
Where the buyer is placing an order for stock items payment is due prior to order confirmation and despatch.
Where the buyer is placing an order for non stock items a deposit of approximately 30% is due prior to order confirmation. The balance of the invoice value is due prior to despatch of the goods.
ADDITIONAL CONDITION FOR ACCOUNT CUSTOMERS
All invoices are due for payment on the last day of the month following the invoice date. Any invoice outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.
5) Payment Methods
Payment is accepted in the following forms;
- Cash
- Credit or debit card (not AMEX)
- Cheque
- Bank Transfer
Payment will only be deemed to have been made upon clearance of funds in the seller’s bank account.
Where the buyer has used a credit card to pay a deposit it will be deemed that authorisation has been given by the buyer to take the balance of the order on the same card unless the buyer indicates otherwise in writing.
6) Delivery
The supplier uses numerous ways of delivering the goods. These include the use of its own vehicles and the use of independent carriers. In all cases the delivery driver will not be able to unload single handedly and it will be the responsibility of the buyer to ensure that there is adequate labour to unload the vehicle. Such unloading will be to kerbside only and the supplier, or its independent carriers, will not be responsible for further movement of the goods.
Any delivery date or delivery time is for guidance only and the supplier shall not be responsible for any costs incurred by the buyer in the event of late delivery.
Estimated delivery times may be obtained on the day of delivery. Should the buyer be unavailable to accept the goods at time of delivery then the buyer shall bear the cost of any re delivery.
6) Cancellation Policy
Where the buyer wishes to cancel an order for a stock item then a £30 administration charge applies unless the goods have left the seller’s premises whereupon the full payment will be due.
Where the buyer wishes to cancel an order for a non stock item then the cancellation charge will depend upon the time of cancellation. If no stock has been purchased or production has not commenced then a £30 charge will apply. If stock has been ordered or production has commenced then the cancellation charge will be somewhere between the deposit and the full amount of the order. This amount charged for cancelled non stock orders will be at the discretion of the seller.
7) Returns Policy
Where the buyer has received his order and no longer requires all or part of the order then this may be returned at the discretion of the seller. If a return is agreed then the buyer has to arrange transport to the seller’s premises at the buyer’s expense whereupon the goods will be inspected by the seller who will decide what, if any, credit is due.
Where the buyer receives sub standard or incorrect goods they should inform the seller within 7 days. The seller will then arrange collection of the goods for return to the seller’s premises. Upon receipt the seller will inspect the goods and, if the items are sub standard or incorrect, will either refund the buyer or replace the goods.
Where the buyer has used or installed the goods then such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods are in perfect condition. The buyer is responsible for checking that the goods are suitable for purpose and that installation conditions are correct.
8) General
The seller supplies natural products. As such these products will contain natural variances in colour and appearance and natural defects. It is the responsibility of the buyer to ensure that they are fully aware of the appearance and nature of any goods ordered. Small samples are not always indicative of the overall appearance of the goods.
It is the responsibility of the buyer to ensure that the goods are used/installed correctly and the seller will not be responsible for any misuse or incorrect installation methods. Any advice given by the seller is for guidance only.
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