Our Showroom, Trade Counter and Timber Shop are now open to the public
Monday to Thursday: 8.00am – 5.00pm
Friday: 8.00am – 4.00pm
Saturday: 8.00am – 12.00 noon
Please be assured that we have put measures in place to safeguard our customers and our staff. There are some changes to our “open door” policy, along with restrictions to some parts of our building. We have outlined specific area changes below, so please read this information to familiarise yourself with the new procedures.
Native Timber Shop
To ensure safe distancing, the number of customers in the timber shop at any one time is limited. Entry is through the Timber Shop glass door and staff will be on hand to manage numbers.
Please use the hand sanitiser provided and observe all signage. We ask that you respect the safety of others whilst in the timber shop, and take particular care in the narrow corridor and doorway. We all love the tactile nature of wood, however, please avoid any unnecessary handling whilst browsing, if at all possible.
Our weighed offcuts are NOT currently available due to the potential risk of transmission.
Payments are no longer processed in the sales office upstairs. When you have selected your boards, place them on the trolley provided and press the buzzer. A member of staff will come and attend to you. We would appreciate contactless payment by card rather than cash, wherever possible.
Rough Sawn Timber
To manage numbers, we have now introduced an appointments system for rough sawn timbers. Please Contact Us so that we can book you into the diary.
To ensure safe distancing, the number of customers in the flooring showroom at any one time is limited to three people. Please come in through the main glass door, into the showroom to the left. Please use the hand sanitiser provided and press the button on the oak counter top. A member of staff will come to attend to you.
Trade Counter Sales
Please pre-order ancillary products either online or over the phone, wherever possible.
Our mezzanine level is no longer accessible to customers. Please order all mouldings (thresholds, beading etc.) either online or over the phone.
Collection can be arranged as outlined below.
Collection of Orders
Please call the Sales Office on 01535 637755 when you arrive in our car park. A member of our team will bring your order out to you.
We ask that you respect the safety of others when visiting us and observe the following key points:
- • Please maintain a two metre distance from our staff and other customers at all times
- • Please use the hand sanitiser provided and observe all signage
- • Please shop alone where possible to minimise the number of people in our premises
- • If you are accompanied by children, please supervise them at all times and ensure that social distancing guidelines are maintained
To reduce potential wait times for everyone, we would ask that you visit us in person only where absolutely necessary. Quotations, product information and advice can be provided effectively by phone or by email. Please continue to use these methods of communication wherever possible.
We appreciate your continued understanding.