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Terms and Conditions

British Hardwoods Terms and Conditions

1. Definitions

1.1. "Consumer" means the person or company from whom an order is accepted by the Trader.

1.2. "Trader" means Broadsword Timber Ltd trading as British Hardwoods.

1.3. "Goods" means the articles or products supplied by the trader to the consumer.

1.4. "Standard Products" means the articles or products manufactured by the trader and supplied to the consumer as described on the trader's website and printed literature.

1.5. "Customised Products" means bespoke articles or products manufactured by the trader which have been tailor-made or customised to the consumer's specifications.

1.6. "Order" means the order placed by the consumer for the supply of the goods.

2.    Conditions Applicable

2.1. By placing an order with the trader, the consumer agrees to be bound by these terms. If you do not accept these terms, you may not use this site, access or display any of the information made available to you at this site.

2.2. British Hardwoods shall sell and the consumer shall purchase the goods in accordance with any written, electronic or verbal order of the consumer which is accepted by the trader, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the consumer.

2.3. Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the trader, acting by its Managing Director or some other person authorised in writing by the Managing Director.

2.4. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the trader shall be subject to correction without any liability on the part of the trader.

2.5. If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected. Your statutory rights are not affected.  

3. Order Quantities

3.1. The trader always supplies timber to the nearest available stock length, as such the stock lengths vary.

3.2. Due to constant stock rotation it is not always possible for the trader, at the time of order, to confirm the stock lengths.

4. Pricing

4.1. Although the trader makes every effort to ensure that published prices and quotes are as accurate as possible, the trader reserves the right to refuse the sale of mis-priced or mis-quoted goods.

4.2. All prices are in Great British Pounds Sterling.

4.3. All goods are subject to delivery charges, where applicable, and VAT at the standard rate. These may not always be included in the quote.

5.    Offer and Acceptance

5.1.   A binding contract is formed between the consumer and the trader when the consumer receives confirmation from the trader by e-mail, telephone or other agreed means that the consumer’s order has been accepted.

6.    Supply of Goods

6.1. The consumer is solely responsible for ensuring that the goods are suitable and fit for the purpose.

6.2. The trader reserves the right to refuse the supply of goods at its discretion.

7.    Payment Terms

7.1. Payment is due at the time of placement of the order.

7.2. In exceptional circumstances the trader may, at its own discretion, accept a partial deposit payment at the time of placement of order. Any discretionary deposit payment, where applicable, should be agreed in advance with the trader. In all instances, the balance payment becomes due for payment when the trader notifies the consumer that the order is ready.

7.3. The trader accepts online payment with all major credit and debit cards (excluding American Express), Secure Trading (Trust Payments) and PayPal. No charge is made by the trader to the consumer for credit or debit card payments.

7.4. The consumer can choose to pay by bank transfer (also known as BACS transfer). The trader will supply bank details in a pro-forma quotation to the consumer. The order will be processed after the payment via bank transfer has been received.

8.    Payment Methods

8.1. Payment is accepted in the following forms:

8.1.1. cash paid in person at the time of placement of the order;

8.1.2. credit or debit card (not American Express);

8.1.3. Secure Trading (Trust Payments) online payment;

8.1.4. PayPal online payment;

8.1.5. bank transfer (BACS)

8.2. Payment will only be deemed to have been made upon clearance of funds in the trader’s bank account.

9.    Availability

9.1. All goods are offered subject to availability. Where goods are found to be unavailable or discontinued, the trader will offer a similar substitute if available, subject to the consumer’s agreement.

9.2. Lead times displayed on the trader's website or conveyed via email or in person, should be viewed as an approximate guide and not as a confirmed schedule.

9.3. Where the consumer orders goods with different lead times, or a combination of stock and non-stock items, the goods will arrive together, the longest lead time will apply.

9.4. The trader may make any changes in the specification of the goods which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the goods are supplied to the trader's specification.

9.5. If a suitable substitute is not available, the transaction for that item will be void and any payment will be refunded.

9.6. In the event of any product being unavailable, the trader shall be relieved of any liability in connection with all such contracts or orders. In no case shall the trader be bound to obtain or deliver goods from any other sources than those contemplated in the order.

9.7. The trader will not be held responsible for any costs incurred due to items being delayed or unavailable.

10.  Delivery

10.1. The trader uses numerous ways of delivering the goods. These include the use of its own vehicle/s and the use of independent couriers.

10.2. Deliveries will usually be made Monday-Friday between the hours of 8:00am and 6:30pm. The trader is usually unable to give an estimated delivery time as all deliveries are at the courier’s discretion.

10.3. Any delivery date or delivery time is for guidance only and the trader shall not be responsible for any costs incurred by the consumer in the event of late delivery.

10.4. The couriers used by the trader do not usually offer a pre-delivery phone call service and cannot, therefore, contact the consumer directly.

10.5. All timber orders will be delivered to kerbside at the nearest access point to the delivery address, and the trader or its independent couriers, will not be responsible for further movement of the goods.

10.6. It is the consumer’s responsibility to advise the trader of any restrictions regarding access to the delivery address point at the time of ordering or prior to the goods being despatched.

10.7. The consumer will bear the costs of any re-delivery charges incurred as a result of not informing the trader of access restrictions to the delivery address point.

10.8. It is the consumer's responsibility to ensure that there is sufficient labour on site at the time of delivery to facilitate the offloading process.

10.9. The delivery vehicles used by the trader do not have cranes or forklifts. It is the consumer's responsibility to provide offloading equipment to facilitate offloading for deliveries of heavy single items such as oak beams. 

10.10. Should the consumer be unavailable to accept the goods at time of delivery, on a day that has been agreed beforehand with the consumer, then the consumer shall bear the cost of any re-delivery charge. The consumer will be required to pay for the re-delivery charge prior to the scheduling of an alternative delivery day.  

10.11. The trader offers free delivery on some of its products. Free delivery offers are only available for deliveries within mainland GB and can also exclude some areas of Scotland.

11.  Goods Damaged or Faulty on Delivery

11.1. The consumer must examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the delivery note should be signed accordingly.

11.2. If, in exceptional circumstances, the consumer is unable to fully check the goods at the time of delivery, the trader must be informed as soon as possible. It may be possible to grant a 24 hour extension of this time to notify the trader of any issues.

11.3. The trader cannot guarantee to replace or repair items which have been signed for in good condition or 'unchecked' and are later found to be damaged. This does not affect the consumer’s statutory rights.

11.4. The trader will not accept any liability for any goods that have been repaired before the trader has been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non company components have been used.

11.5. If goods have been delivered in a damaged state and the trader feels the situation cannot be improved by authorising another delivery, the trader reserves the right to refund the consumer in full for the order and cancel the order.

12. Cancellation Policy

12.1. Standard Products:

12.1.1. Under the Consumer Contracts Regulations 2014 the consumer has the right to cancel an order for standard products from the moment of placement of order until 14 days from receipt of the goods.

12.1.2. The consumer should notify the trader in writing if they wish to return an order for standard products at

12.1.3. The consumer should return the goods within 14 days of informing the trader of their decision to cancel an order for standard products.

12.1.4. It is the consumer's responsibility to send the goods back to the trader and the consumer must pay for the return of the goods. The trader will not bear the cost of carriage for any returned unwanted standard products.

12.1.5. Reasonable care of the goods should be taken whilst they are in the consumer’s possession and the goods should be packaged appropriately by the consumer to ensure safe carriage back to the trader.

12.1.6. The goods will be checked by the trader on their return, to ensure they are in a satisfactory condition.

12.1.7. The trader will process the appropriate refund with 14 days of the goods being returned and deemed in a satisfactory condition. The consumer reserves the right to make a deduction from the refund if the quality and value of the goods has been reduced due to incorrect storage, treatment or damage to the goods. This does not affect the consumer’s statutory rights as a consumer.

12.2. Customised Products:

12.2.1. Custom-made, bespoke products or products which have been customised or adapted to the consumer's own specification are exempt from the Consumer Contracts Regulations 2014 and are therefore not eligible for refunds unless cancellation occurs prior to the commencement of manufacture of the goods.

12.2.2. Bespoke products may include (but are not limited to): worktops and timber boards manufactured to the consumer's own specification; hardwood flooring supplied in grades and sizes not listed in the trader's standard range and are imported and manufactured specifically at the request of the consumer. 

12.2.2. Customised products may include (but are not limited to): timber and timber products which have been cut, sawn, planed or sanded to non-standard dimensions and lengths at the direct specification of the consumer; customised mouldings which have been machined with non-standard profiles, rebates or to non-standard dimensions and lengths at the specification of the consumer.

13.  Returns Policy

13.1. Where the consumer has received their order and no longer require all or part of the order beyond the 14 day period, then this may be returned at the discretion of the trader. If a return is agreed then the consumer has to arrange transport to the trader’s premises at the consumer’s expense whereupon the goods will be inspected by the trader who will decide what, if any, credit is due.

13.2. Where the consumer receives sub-standard or incorrect goods they should inform the trader within 14 days. The trader will then arrange collection of the goods for return to the trader’s premises. Upon receipt the trader will inspect the goods and, if the items are deemed sub-standard or incorrect, the trader will either refund the consumer or replace the goods (at the trader's own discretion).

13.3. Where the consumer has used or installed the goods then such use or installation shall be taken as conclusive evidence that the consumer has accepted the goods are in perfect condition. The consumer is responsible for checking that the goods are suitable for purpose and that installation conditions are correct.

14.  Timber Products

14.1. Storage of timber
It is the responsibility of the consumer to ensure that the goods are stored correctly e.g., not in an outbuilding such as a garage or shed or where temperatures and relative humidity may be subject to fluctuations.

14.2. Application of timber
The trader will not be responsible for any misuse or incorrect installation methods. Any advice given by the trader is for guidance only.

14.3. Illustrations and samples
The trader supplies natural products. Illustrations/images and samples cannot convey the variation in grain, colour, tone and natural defects. It is the responsibility of the consumer to ensure that they are fully aware of the appearance and nature of any goods ordered.

14.4. The fuming process
The trader offers fuming as a finishing option to their oak products. Fumigating oak naturally darkens the timber which produces a much richer colour, this is created by a chemical reaction between ammonia and the tannic acid which is naturally occurring in all oak species. As this is a natural reaction the trader has no way of controlling how each piece of timber will fume, therefore differences in colour will always occur. The trader will endeavour to balance the timber colour in all orders produced but some discrepancies are accepted. The trader advises all customers requiring a completely even colour that staining timber is the best option.

14.5. Temperature and humidity
Temperature and humidity are critical factors. All timber materials which are dried to a specific moisture content in accordance with British and European Standards must be stored in conditions relative to the to the standards code, details of which are available on request.

14.6. Use of under-floor heating with engineered flooring
To obtain the best performance of engineered flooring in the long term, it is important to follow guidelines which are available on request. As there is no reliable way of recording or monitoring the heating-system settings and room conditions over time, it would be impossible to prove or disprove whether all the guidelines had been followed; therefore, we cannot give a guarantee.

15.  Price-Match Products

15.1. The price-match offer applies to hardwood products specified by the price-match badge.

15.2. The product must be the same in terms of size, timber species, finish and condition.

15.3. The product must be manufactured from solid prime-grade hardwood.

15.4. The product must be manufactured from timber which has either FSC or PEFC chain of control certification.

15.5. The product must be manufactured from one solid piece of timber and must not be jointed, laminated or veneered.

15.6. The product must be manufactured in the UK and supplied from a UK-registered company/website.

15.7. The price-matchoffer applies to the price of the product only and does not include any related shipping charges.

16.  Force Majeure

16.1. Neither party shall be liable for any default due to any act of God, war, global pandemic, strikes, lock outs, riots, accidents, fire, break-down of plant, machinery or shortage or unavailability of raw materials from a natural source of supply.

16.2. The trader shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the goods by normal routes or means of delivery through circumstances beyond its control.

17.  General

17.1. Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

17.2. These terms and conditions are subject to change at any time without prior notice. In addition to the above the trader retains title to all goods until payment is received in full. Goods that are unpaid for can be collected/removed from any location if deemed necessary. The trader retains the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted whereupon if the waiting time is viewed as too long by either party a full refund and order cancellation can be effected. The trader retains the right to cancel any order by notifying the consumer by email without detailed disclosure.

17.3. The trader will accept no responsibility for subsequent theft of any goods once delivered to an agreed location, the consumer must make necessary arrangements to avoid this possibility. British Hardwoods is a trading division of Broadsword Timber.

18.  Contact

18.1. If you have any questions about the terms and conditions set out herein, please write to us by email to or by post to British Hardwoods, Unit 9 Riparian Way, The Crossings Business Park, Cross Hills, Keighley, West Yorkshire, BD20 7BW, United Kingdom.


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