When will my order be ready?
Our European Oak Skirting Boards and Architrave are Fast Track products and are usually ready within the week, if ordered unoiled. If an oiled finish is required, this will take an extra few days.
What happens if my order also contains products which are not Fast Track
If you place an order that has a combination of products with different manufacturing lead times, the longest lead time will usually apply. If you would prefer not to delay the Fast Track products, we advise you to place a separate order for these.
What lengths will I receive?
Orders of 1 or 2 metres will be supplied in a single length. Orders of more than 2 metres will be supplied in random lengths. These random lengths will typically be between 2.4 metres to 3 metres. However, there may be some shorter or longer lengths supplied depending on stock availability at the time of machining. We recommend adding extra onto your total combined length requirements to allow for wastage due to cuts.
Can I order set lengths?
As the raw timber we machine from is in random lengths, it is not possible for us to produce orders in set lengths. If, as part of your order, you have a specific length or two that you would like to achieve without joints, we will try to accommodate this where stock lengths allow. Please Contact Us and we would be happy to advise.
Can you manufacture to sizes other than those listed?
We can machine to heights in-between those listed. To order online, select the nearest larger height and indicate your custom height at the end of the order process.
If you require a different thickness, please Contact Us as the practicality of this may vary, depending on the profile chosen.
Is your timber FSC certified?
All the raw timber we use is sustainably sourced from sawmills that are either FSC or PEFC certified.
Where does your timber come from?
Our European Oak is sustainably sourced from the very best sawmills in France.
How much is delivery?
The delivery charge depends on the total weight of the goods ordered and the delivery location. To calculate the delivery charge:
- Put all the goods you require into your shopping cart.
- Go to the shopping cart.
- Type your full delivery postcode in the 'Calculate Shipping' box and our website will calculate the accurate shipping charge for you.
Do you offer free delivery over a certain amount?
We feel that it is fairer and more honest to display delivery costs separately, rather than 'hide' them within the cost of our timber products. Transporting long lengths of timber around the UK is costly. The shipping price shown in the cart is the direct charge from the independent couriers we use.
Can I collect from your premises or arrange my own transport?
Yes – choose the “Customer Collect” option when placing your order. As soon your order is ready, we will contact you to let you know.
