COVID-19 UPDATE: Our Wood Flooring Showroom, Timber Shop and Trade Counter are now OPEN - we look forward to seeing you soon!

Information

  • We're Opening Again From Monday!

    We are very pleased to announce that we will be re-opening our premises from Monday 12th April. We look forward to welcoming everyone back and to seeing all of you again.

    From Monday, we will be operating our regular opening hours:

    Monday to Thursday: 8.00am – 5.00pm

    Friday: 8.00am – 4.00pm

    Saturday: 8.00am – 12 noon

    We have been working hard during the recent lockdown to make our premises as safe as possible for everyone.

    Native Timber Shop

    Our Timber Shop has had an upgrade to include a beautiful new native elm sales counter. We have increased the space around our display boards, so that safe distances can be maintained.

    Entry is as normal, through the Timber Shop glass door. We have provided hand sanitiser for you as you enter the shop. We are well stocked with plenty of lovely native boards, ready and waiting for you to browse through.

    Rough Sawn Timber

    If you require rough sawn timber from the racks, please come into the Timber Shop rather than the Flooring Showroom. A member of our team will lift down the timber of your choice and leave you to browse through the pack at your convenience.

    Flooring Showroom

    Please come in through the main glass door to the left as you face the building. We have provided hand sanitiser for you as you come in. Our Flooring Showroom is straight to your left. Please come in and press the buzzer on the counter (also to your left). A member of our team will come to assist you.

    Trade Counter Sales

    For ancillary products (cleaning products/finishes/fixings, etc.), please come into our Flooring Showroom, through the main glass door to the left as you face the building. We have provided hand sanitiser for you as you come in. Come into the Flooring Showroom straight to your left and press the buzzer on the counter (also to your left). A member of our team will come to assist you.

    You may prefer to continue use our Click and Collect service to minimise potential wait times. All of our ancillary products can now be ordered ahead of time from our online shop. Please contact us if you can’t find the particular product you are looking for, or if you would like advice about the best products to use for your project.

    Order Collection

    Please call the Sales Office on 01535 637755 when you arrive to collect your order. A member of our team will bring your order out to you.

    We look forward to seeing you all again from Monday. If you have any queries at all prior to your visit, please contact us – we’d be very happy to help.

  • COVID-19: Update for Customers (January 2021)

    FOLLOWING THE LATEST GOVERNMENT GUIDANCE, WE SADLY ANNOUNCE THAT OUR PREMISES ARE NOW TEMPORARILY CLOSED TO THE PUBLIC.

    Our Wood Flooring Showroom, Native Timber Shop, Trade Counter and Factory are closed to the public from Tuesday 5th January 2021.

    Please be reassured that we will be fully operational as an online manufacturer and retailer during this time. The whole team are working hard, behind the scenes, to complete all orders and to continue with an ongoing production schedule. We have good stocks of timber and we are currently manufacturing to full capacity.

    Orders can be placed online, by email, and over the phone, with new orders being scheduled into our ongoing production plan. Up-to-date lead times are displayed on individual product pages as normal. Our office team are on hand to answer all your emails, to provide quotations and to give updates about existing orders.

    CLICK AND COLLECT

    Orders can be collected safely from the front of our premises. We kindly ask that you don't come straight into the building. Please call the office on 01535 637755 when you arrive in our car park. A member of our team will bring your order out to you. If you require ancillary products, please order these ahead of time, so that we can have these ready for you.

    We will post regular updates on our social media channels, where we will continue to offer advice and information, so please hop across to one of the platforms and follow us there.

    If you have any queries at all, please do contact us, we'll be very happy to help.

  • Season's Greetings | Christmas Opening Hours

    We would like to wish all our customers, friends and associates a very Merry Christmas and a Happy New Year! As another busy year draws to a close we would like to thank all our customers for working with us throughout 2019.

    We've plenty to look forward to in the New Year, with exciting new products to launch and an update to our Wood Flooring Showroom. Our very popular Timber Shop Open Day is planned for Saturday 8th February and is all set to be the biggest and best yet.

    The British Hardwoods Team will take a well earned break from lunchtime on Tuesday 24th December. Our office, showroom and factory will then be closed until the New Year. We will re-open at 8.00am on Thursday 2nd January 2020.

    Orders can still be placed on our online shop over the Christmas period, and will be processed on our return. Please feel free to send any enquiries by email, which we will attend to on our return.

    We hope you have a lovely Christmas and look forward to working with you in 2020.

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