Information

  • COVID-19: Visiting Information for Customers

    We are pleased to announce that we will be re-opening our premises from Monday 15th June.

    We will be introducing limited visiting hours initially, as detailed below:

    Monday to Thursday: 8.30am – 4.00pm

    Friday: 8.30am – 3.00pm

    Saturday and Sunday: Closed

    Please be assured that we are currently putting measures in place to safeguard our customers and our staff.

    There will be some changes to our “open door” policy, along with restrictions to some parts of our building. We will be operating an appointments-based booking system for some areas.

    We have outlined the specific changes in our latest newsletter - please read >>

  • COVID-19: Latest Information for Customers

    During the ongoing uncertainty over Coronavirus Covid-19, please be reassured that British Hardwoods is fully operational as an online manufacturer and retailer. The whole team are working hard, as normal, to complete all orders and to continue with an ongoing production schedule. We have good stocks of timber and we are currently manufacturing to full capacity.

    Orders can be placed online, by email, and over the phone with new orders being scheduled into our ongoing production plan. Up-to-date lead times are displayed on individual product pages as normal. Our office team are on hand to answer all your emails, to provide quotations and to give updates about existing orders. The external courier companies we use continue to provide us with a good delivery service.

    Following recent Government advice, our premises are NOT open to the public. We would kindly ask that you contact us by phone or email for the time being.

    We plan to upload our Virtual Timber Shop in the next few days. We hope to have plenty of specially selected boards available, along with special offer multi-packs of native timbers and hobby packs.

    Thank you for choosing us as your trusted supplier. We will continue to provide you with this service for as long as possible. We will post regular updates on our website and on our social media channels, where we will continue to offer advice through videos and other means, so please hop across to one of the platforms and follow us there.

    Warmest wishes from all of us at British Hardwoods

  • Season's Greetings | Christmas Opening Hours

    We would like to wish all our customers, friends and associates a very Merry Christmas and a Happy New Year! As another busy year draws to a close we would like to thank all our customers for working with us throughout 2019.

    We've plenty to look forward to in the New Year, with exciting new products to launch and an update to our Wood Flooring Showroom. Our very popular Timber Shop Open Day is planned for Saturday 8th February and is all set to be the biggest and best yet.

    The British Hardwoods Team will take a well earned break from lunchtime on Tuesday 24th December. Our office, showroom and factory will then be closed until the New Year. We will re-open at 8.00am on Thursday 2nd January 2020.

    Orders can still be placed on our online shop over the Christmas period, and will be processed on our return. Please feel free to send any enquiries by email, which we will attend to on our return.

    We hope you have a lovely Christmas and look forward to working with you in 2020.

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